FAQ
Frequently Asked Questions
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A: We specialize in high-quality REPLICAS that mirror the design and style of the original brands. Our products are an homage to the original designs and are intended for fashion-forward individuals who appreciate the style but prefer an alternative to the high price tags of genuine items.
A: Our products are made with premium materials carefully selected to mimic the quality and texture of the original brands. We use a variety of leathers and metals that are both durable and aesthetically pleasing.
A: Customer satisfaction is our top priority. We occasionally accept returns and always accept exchanges on products that are returned in their original condition and packaging within 14 days of receipt. Please refer to our Return Policy for detailed instructions.
A: Our replicas are designed to be as similar as possible to the original items, with meticulous attention to detail in terms of design, color, and materials. However, they are not identical, and slight variations can be expected.
A: Shipping times vary depending on the destination. Generally, orders are processed within 2-3 business days, and delivery can take anywhere from 7-21 days. Expedited shipping options are available at checkout.
A: Yes, we ship to many countries around the globe. International shipping rates and times vary, so please check our Shipping Policy for more details.
A: We accept various payment methods including major credit cards, debit cards, and secure online payment services. Please visit our Payment Options page for a full list.
A: Absolutely. We use SSL encryption to protect your personal and payment information. Your privacy and security are a priority for us, and we never share your information with third parties.
A: Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order’s progress online.
A: We conduct thorough quality checks before dispatching any item. However, if you do receive a defective product, please contact us immediately with photos of the defect, and we will arrange for a return, exchange, or refund.
—-For any further questions, please contact our customer service at info@theluxhouse.net or call us at 954-800-1200 .