Spend $200 or more and receive complimentary shipping through UPS International or FedEx International. The carrier is selected according to the shipment. Qualification is based on your discounted merchandise subtotal after all bonus codes and promotional savings have been applied.
Most clients receive their items in approximately 2.5 weeks from order confirmation to delivery. Your exact-item video typically arrives within approximately 1 week, your shipment is typically dispatched within approximately 3 days after the video, and international transit typically takes approximately 1 week. Custom orders may require a few additional days. Processing and international transit may also take longer during holidays and periods of unusually high carrier volume. International tracking is shared once your shipment is dispatched.
Changes may be made before your order is confirmed and payment is received. Once payment is received, we begin purchasing and securing your items, so changes, cancellations, refunds, and store credits are no longer guaranteed. If you contact us before shipment, we may sometimes be able to arrange an exchange, subject to supplier approval and item availability. Once dispatched, the shipped-order policy applies.
Your request is the beginning of a personal conversation. A concierge specialist will follow up using your preferred contact method. You can ask questions, confirm the right option, and decide what comes next. Submitting a request never guarantees availability and never charges you. Read the full request process.
